|About Us This web site is owned and operated by Modularvanshelving.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Online Ecommerce Ltd Boyd House, Cherry Drive, Brockhall Village Blackburn. Lancashire BB6 8HJ United Kingdom
Phone: 01254 669 551
Email: sales [at] modularvanshelving [dot] co [dot] uk
VAT Number: 923 8531 19
Registered in England & Wales No: 6456664
|Making A Purchase We are a business to business (b2b) company/store and not business to consumer/public (b2c). All purchases made must be from businesses and trade persons only.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. This business to business shopping site cannot be used to place orders outside the mainland UK and all purchases made must be from businesses and trade persons only. All goods supplied remain the property of Online Ecommerce Ltd until payment has been received.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. Please note that all plywood sizes specified have a +/- tolerance of 1.5mm.
Please note that all product images used on the Online Ecommerce Ltd website are for illustration purposes only and are not photos of each specific product.
This Online shopping site cannot be used to place orders outside the mainland UK.
|Delivery And Handling Online Ecommerce Ltd offers free delivery within the mainland UK (excl. Northern Ireland, Channel Islands, Scottish Highlands and Offshore Locations). We do not offer free delivery to the following postcodes and due to additional costs may charge extra for the following post codes AB, HA, HS, IV, KA, KW, PA and PH. If a customer orders from a postcode area incurring an extra delivery charge, the customer will be contacted by phone or email and given the option to pay any extra charges or cancel the order. Customers will be responsible for the carriage/delivery cost of all returns.
THIS ONLINE SHOPPING SITE CANNOT BE USED TO PLACE ORDERS OUTSIDE THE MAINLAND UK.
|Delivery Schedule We aim to dispatch all orders within 3 to 5 working days (excl. weekends and bank holidays) for stock items. Expected delivery dates or times given by Online Ecommerce Ltd, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Please note that Online Ecommerce Ltd do not manufacture any of the products and accessories sold and we reserve the right to supply products produced by any/other suppliers.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Your credit card details are decrypted and processed by Paypal and/or Sage Pay. They are not held in clear text on any web site.
|Guarantee Important signing of the carriers ticket. Check all goods for quantity and damage before signing the carriers ticket.
NO CLAIM for loss or damage will be accepted once the ticket has been signed under the text RECEIVED IN GOOD CONDITION. Just signing as "unchecked" or "unexamined" is NOT acceptable for a later claim. In the event of damaged goods, do not accept delivery and sign the carriers ticket DAMAGED and then contact Online Ecommerce Ltd.
We guarantee your satisfaction. All of our products come with a 14 day no quibble return guarantee subject to our returns policy. Any returned non faulty goods will be subject to a restocking charge of £10.00 or 20 percent of order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01254 669 551 (International +44 01254 669 551) or fax us on or write to us at Online Ecommerce Ltd Boyd House, Cherry Drive, Brockhall Village Blackburn. Lancashire BB6 8HJ United Kingdom
Online Ecommerce Ltd T/a Modularvanshelving.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
What information is being collected?
In order to process orders and offer you our services, we need information from you. This includes:
a. Your name
b. Address (billing and delivery if required)
c. Email address
d. Phone number
How is the information collected?
If you place an order online, you will enter this information at checkout.
If you place an order over the phone, you will be asked for this information
Why do we collect this information and how will it be used?
We need this information in order to send you your order. The information will then be passed on to our supplier, courier or postal service. Sometimes our courier may need to call you to arrange delivery which is why we give them your name, phone number and email address.
If you have opted in to our newsletter, we may email you with offers.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Legal obligations - If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information relating to your method of payment - We do not store information about your debit or credit card or other means of payment when you first provide it to us.
Payment information at the time of transaction is processed with the upmost security by our payment service providers.
You have the right to ask us for a copy of any personal data or information we hold about you.
You have the right to ask us not to process your personal data for marketing purposes.
You have the right to ask us to remove personally identifiable information.
You can also exercise any of the above rights at any time by visiting the 'Contact Us' page.
|Returns Policy Returns Policy and Contract Cancellation
A contract is formed between Online Ecommerce Ltd and you when we despatch the goods you have ordered.
Please note that you are entitled to cancel this contract provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us no longer than 14 working days after the day on which you receive the products.
You must take reasonable care of the Product(s) and not use them. The goods should be in a new and unused condition and must be returned with and wherever possible in the original packaging.
Please note that your right to return products does not apply to products which are made to measure or personalised goods unless they are faulty or not as described.
The goods must be returned by your own courier/means within 14 working days of you notifying us of your wish to return the goods and cancel the contract.
Customers will be responsible for the carriage/delivery cost of all returns using their own courier/means unless they are faulty or not as described.
If Online Ecommerce Ltd agrees to accept a return of non faulty item(s) after the end of the 14 working days cancellation period the item(s) will be subject to a restocking charge of £10.00 or 20 percent of the order whichever is the greater.
Please allow 14 days for refunds to be processed and credited to your account.
Your rights (if applicable) to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2013/3134/made - Further information is available in the UK from your local Citizens Advice Bureau, your Local Authoritys Trading Standards Office or a Solicitor.
|Remittance Terms All goods purchased must be paid for before delivery.